Returns Policy

BUYER’S RIGHT OF CANCELLATION - ORDERS FROM THE COMPANY’S WEBSITE

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to internet orders.

Under these Regulations you have the right to cancel an order placed via the Company’s website, without giving any reason, at any time within 14 days after you receive the goods. Cancellation must be in writing and sent by post to Buybaby.co.uk c/o Bzar E-Commerce Limited, Martland Park, Challenge Way, Wigan, WN5 0LD or by email to web.buybaby@torque.eu. A cancellation form is shown below.

Once you have cancelled the purchase of the goods you must return the goods to the Company at your expense. A copy of the original proof of purchase and accompanying despatch note should be included. The Goods should be returned with their original product packaging. You should retain proof of posting so that it is available should we request it. Subject as mentioned below regarding free delivery, you will be refunded the full price paid for the goods within 14 days.

If the value of the goods returned is diminished by any amount as a result of any handling of the goods beyond what is necessary to establish the mature, characteristics and functioning of the goods, we may recover that amount from you, up to the contract price.

The price of the goods can only be refunded to the original payer whose debit/credit card or other account was used to place the order.

Note: Free Delivery

If the goods returned cause the aggregate order value to drop below the threshold total which resulted in free delivery of the Goods, then the cost of the original delivery shall be deducted from your refund.

GOODS DISCREPANCIES

If you receive Goods that are faulty/damaged, or not as ordered, the Company, will at your request refund, or (unless it is impossible or disproportionate to do so) replace or repair the item/s, as long as the goods are returned, if required (the cost of which will be refunded if the Goods are faulty/damaged/incorrect) and you comply with the returns process as contained in this Returns/Cancellation Policy.

RETURNS PROCESS

If you are aware of a discrepancy with the goods, you should either call 01942 210910 or email web.buybaby@torque.eu as soon as practical, outlining the issue. You will need to give the original order number and order details when doing this and the Company will then determine the means of dealing with the discrepancy.

If you return the Goods, they should be repackaged (this includes original product packaging) with receipt of purchase (this will be the original email confirmation you received with your order number and details on) and original despatch note. The despatch note returns section must be filled out correctly and in full, with details given where necessary of the issue, in order for the item to be processed correctly. A proof of postage may be required in order to refund the price of Goods. You are advised to specifically request and obtain a proof of posting at the time of returning Goods, as these are not always automatically provided. You should retain the proof of posting so that it is available should we request it.

When a refund is provided the cost of Goods can only be refunded to the original payer whose debit/credit card or PayPal account was debited.

Returns Address:
WEB RETURNS
Buybaby.co.uk c/o Bzar E-Commerce Limited
Martland Park
Challenge Way
Wigan
WN5 0LD


Note: Returns Cost
If the Goods returned are found not to be faulty/damaged or incorrect then the cost of delivery will not be refunded. Furthermore, you will be responsible for the cost of redelivering the Goods.

CONSUMER GUARANTEES

Wheeled Goods – Our 6 month guarantee

“Wheeled Goods” means strollers and pushchairs only.

Bzar E-Commerce Limited are happy to refund exchange or repair any wheeled good if the product is found to be faulty within the 6 month period after date of purchase, provided you comply with the returns policy as contained in these Terms and Conditions.

The Guarantee Covers:

  • All pushchairs and strollers sold on the Company’s website www.buybaby.co.uk
  • All parts except inflatable tyres, inner tubes and rain covers.
  • Where a spare or repair is uneconomical the Company will replace the faulty product.
  • The Company may inspect the product and verify fault before offering a spare, replacement or refund, this may include sending the product to an independent testing house.
The Guarantee Does Not Cover:

  • Damage caused by non-domestic use.
  • Deliberate damage, misuse or neglect.
  • General wear and tear; for example; worn wheels, damaged rain covers, worn, torn fabric.
  • Goods that have been modified or undergone an unauthorised repair or used a non-approved spare part.
  • Cosmetic damage.
  • Matching Accessories eg. Change bags, buggy foot muffs etc.
Spare parts may be provided for damages that fall outside the guarantee at a cost. Prices are quoted on an individual basis, please call our customer care line on 01942 210910 for more details.

Statutory Rights: Nothing in this Returns/Cancellation Policy affects your statutory rights as a consumer in relation to the Goods or our legal duty to supply goods that are in conformity with the contract .

This Returns Policy can be printed and you should print it at the time of purchase of the Goods.

CANCELLATION FORM

To: Buybaby.co.uk c/o Bzar E-Commerce Limited, Martland Park, Challenge Way, Wigan, WN5 0LD 
OR web.buybaby@torque.eu

I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:

(details of goods) .........................................................................................

ordered on (date) ........................................................................................

received on (date) .......................................................................................

Name of buyer: ............................................................................................

Address of buyer: ........................................................................................

Signature (if on paper) ................................................................................